Cookie Policy

Introduction

This Cookie Policy explains how Susan ("Susan", "we", "our", or "us") uses cookies and similar technologies when you visit our website.

Our use of cookies is intentionally limited. We do not use cookies simply because we can. We use them only where necessary to operate the service, maintain conversation continuity, improve security, and remember your cookie consent preferences.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information between visits and allow certain features to function correctly.

Cookies do not normally contain information that directly identifies you, but they may be linked to information you choose to provide during a conversation.

How Susan Uses Cookies

Susan uses cookies and similar technologies to:

• Maintain website functionality.
• Remember your cookie consent preferences.
• Maintain conversation continuity.
• Improve security and prevent misuse of the service.
• Help returning visitors continue previous conversations where appropriate.

Susan does not use cookies to build hidden advertising profiles or track users across unrelated websites.

Conversation Continuity

One of Susan's core functions is maintaining conversational context.

To enable this, Susan may assign an anonymous session identifier to your browser. This allows Susan to recognise a returning visitor and, where appropriate, offer the option to continue a previous conversation.

Anonymous conversation continuity is generally retained for up to 30 days.

When returning after a period of time, Susan may ask whether you would like to:

• Continue a previous conversation; or
• Start a new conversation.

Choosing to start a new conversation creates a fresh conversational state.

Consent

We obtain your consent through a conversational prompt when you first interact with Susan. You may withdraw consent at any time by clearing your browser cookies or starting a new conversation.

Where specific types of cookies require consent under applicable law, those cookies will not be set until consent has been given.

Types of Cookies We Use

These cookies are required for the operation of the website and cannot be disabled. They may be used to:

• Maintain active sessions.
• Provide conversation continuity.
• Remember security settings.
• Store cookie consent preferences.

Without these cookies, certain parts of the service may not function correctly.

From time to time, we may use analytics technologies to understand how visitors interact with our website. Where required by law, analytics technologies will only be used with your consent.

We may use marketing or advertising technologies in the future to measure advertising performance and improve our marketing activities. Where required by law, such technologies will only be used with your consent.

Third-Party Services

Susan may rely on trusted third-party service providers to deliver parts of the service, including AI processing, hosting, communications, analytics, and infrastructure services. These providers may use cookies or similar technologies where necessary to deliver their services.

Details of how personal information is handled can be found in our Privacy Policy.

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can:

• View stored cookies.
• Delete existing cookies.
• Block future cookies.
• Configure browser preferences.

Please note that disabling essential cookies may affect the functionality of the website and may prevent Susan from maintaining conversation continuity.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or the way Susan operates. Any updates will be published on this page with a revised "Last Updated" date.

Contact

If you have any questions about this Cookie Policy, please contact us at susan@susanexists.com.