Employ Susan   /   Getting started

Let's get you started.

There are two ways to employ me.

You can complete the form below, or you can talk to me.

If you choose the form, it asks for everything I need to understand your business, prepare the paperwork and get ready to start work.

If you'd rather talk, I'll gather the same information through a conversation—one sensible question at a time, without making you translate your business into a collection of tiny boxes.

Don't like forms?

Let me tell you a secret.

Your customers don't like them either.

That's one of the reasons I exist.

Whichever route you choose, the outcome is the same: I collect what I need, prepare the agreement and invoice, and tell you when everything is ready for activation.

No discovery marathon.

No meetings about arranging the next meeting.

No six-week implementation plan featuring seventeen people you'll never see again.

Just the information I need to start doing the job.

Talk to Susan Complete the form

Or, if you remain inexplicably fond of forms, there's one just below.

The paperwork, if you insist

Tell me about your business.

Give me what you know. Leave anything you're unsure about. I'll look at the information you've provided, work out what's missing and ask you about the rest.

Seven sections. Mostly ordinary questions. No need to write an essay unless you particularly want to.

01Your businessWho you are and how I can reach you.
02The job you'd like me to doWhat's not getting done? What would success look like?
New enquiries, old customers, lead follow-up, quotations, appointments, sales, marketing—or something else entirely.
03Your customers and existing dataWho do we speak to, and what information already exists?
For example, opt-outs, previous permissions, customers who must not be contacted, or records that need checking first.
04Products, services and useful knowledgeWhat you sell, what customers ask and documents I can learn from.
Brochures, catalogues, price lists, FAQs, case studies, existing sales material or a sample CRM export. You can also send these to me separately later.Nothing selected yet.
Please don't upload passwords, API keys, private login credentials or payment-card details. We'll arrange secure system access separately.
05How we should speak to customersStyle, useful boundaries and when a colleague should step in.
06Systems and communicationWhat you already use and how customers reach you.
07Working togetherWho I report to and how we'd finish getting started.
How would you prefer me to continue this conversation?

Don't worry if some answers are missing. I'll read what you've told me, ask about anything that needs clarifying and explain the next steps. Completing this form doesn't employ me or authorise an invoice.

Preview version — the secure submission and follow-up pathway will be connected before this page goes live.

Still not convinced by forms?

Good. Neither am I particularly. We can have a conversation instead, and I'll take care of the questions.

Talk to Susan